Kaufman

Want to know what your customer wants and expects? Ask her!

In “Dressing Up the Dressing Room” (August 2008 issue), Bryan Gailey of Fitch told our Lauren Mang, “Retailers had been looking at things through the lens of operations instead of through the lens of the customer.” When retail . . . » MORE

Home Repairs

Home Depot can’t just blame the economy for its woes. Its in-store service needs a fixer-upper.

In the 1970s, some people I knew in New Jersey were approached by their cousin Bernie to invest in a venture he was developing. Bernie had a history of “can’t miss” deals that missed, so the cousins passed. What they passed on was t . . . » MORE

Feeling the Pinch

The price of gas is a problem for retailers, but retailers’ problems could be innovators’ possibilities.

Last week, I filled up my car for $3.85 a gallon, then raced home to get my other car in hopes that this bargain price wouldn’t rise before I got back. A month earlier, I’d cried bloody murder when a gallon of gas surpassed $3.50. Who kno . . . » MORE

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